Cancellation

SKYWAYS Cars – Cancellation and Amendment Policy

1. Introduction

SKYWAYS Cars strives to provide a reliable and flexible service. We understand that unforeseen circumstances may arise, necessitating changes to your booking. This policy outlines the terms for cancellations, refunds, and amendments to ensure a smooth experience for all parties.

2. Cancellation Policy

• Cancellation Period: You can cancel your booking free of charge up to 24 hours before the scheduled pick-up time.
• Late Cancellations: Cancellations made within 24 hours of the pick-up time will incur a cancellation fee:
  • 50% of the total fare for cancellations made between 24 and 6 hours before pick-up.
  • 100% of the total fare for cancellations made within 6 hours of pick-up.

3. Refund Policy

• Eligible Refunds: You will receive a full refund for cancellations made within the cancellation period (24 hours before pick-up).
• Refund Processing: Refunds will be processed within 5-7 business days of the cancellation confirmation. The refund will be issued to the original payment method used for the booking.
• Administrative Fee: A minimal administrative fee may be deducted from the refund amount to cover processing costs.

4. Amendments to Bookings

• Advance Notice: We appreciate any changes to your booking being communicated as soon as possible. This allows us to adjust our schedule accordingly.
• Amendment Charges: Changes to your booking may incur additional charges depending on the nature of the amendment. This could include:
  • Changes to the pick-up or drop-off location.
  • Increase in the number of passengers or luggage exceeding the originally booked vehicle capacity.
  • Changes to the service type (e.g., standard car to executive car).
• Flight Delays: We monitor flight arrival times and will adjust pick-up times for airport transfers accordingly. No additional charges apply for delays caused by flight changes.

5. No-Show Policy

• Definition: A “no-show” occurs when a passenger fails to appear at the designated pick-up location and time without prior notification.
• Charges: In the event of a no-show, the full booking amount will be charged.

6. Service Disruptions

• Unforeseen Circumstances: SKYWAYS Cars cannot be held liable for delays or cancellations caused by factors beyond our control, such as:
  • Severe weather conditions (e.g., heavy snow, flooding)
  • Traffic congestion
  • Road closures
  • Other unforeseen circumstances
• Alternative Arrangements: In such cases, we will make reasonable efforts to:
  • Inform you of the delay or cancellation as soon as possible.
  • Offer alternative arrangements, such as rescheduling the service at no additional cost, subject to availability.

7. Customer Responsibilities

• Accurate Information: It is your responsibility to provide accurate and complete information at the time of booking, including:
  • Pick-up and drop-off locations
  • Contact details (phone number, email)
  • Number of passengers and luggage
  • Any special requests (e.g., child seat)
• Timeliness: Please be ready at the scheduled pick-up time to avoid delays and potential waiting time charges.

8. Contact Us

For cancellations, amendments, or any other inquiries, please contact our customer service team:

• Email: booking@skywayscars.co.uk
• Phone: Ph 01279 927092

9. Changes to This Policy

SKYWAYS Cars reserves the right to update or modify this cancellation and amendment policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

10. Agreement

By booking with SKYWAYS Cars, you acknowledge and agree to this cancellation and amendment policy. We appreciate your understanding and cooperation.