FAQs

SKYWAYS Cars – Frequently Asked Questions (FAQs)

Booking and Services

• 1. What airports do you provide transfer services for? We offer transfer services to all major UK airports, including London Heathrow Airport (LHR), London Stansted Airport (STN), Manchester Airport (MAN), Birmingham Airport (BHX), and many more.

• 2. Are your drivers and vehicles licensed and insured? Absolutely! All our drivers are fully licensed and insured according to UK regulations. Your safety and comfort are our top priorities.

• 3. Do you track flight arrivals? Yes, we monitor your flight status in real-time and adjust your pick-up time accordingly. This ensures a smooth transition upon arrival, eliminating any stress or worry about potential delays. There are no additional charges for flight delays or cancellations.

• 4. How can I make a booking? Booking with SKYWAYS Cars is quick and easy! You can make a reservation through our user-friendly website or by contacting our friendly customer service team. They are happy to assist you and answer any questions you may have.

• 5. What happens if my flight is delayed or cancelled? No need to worry! Since we track your flight status, we will be automatically notified of any delays or cancellations. We will then adjust your pick-up time accordingly to ensure a seamless Transfer upon arrival.

Payments and Cancellations

• 6. What payment methods do you accept? For your convenience, we accept secure online payments by debit or credit card. We do not currently accept cash payments.

• 7. What is your cancellation policy? We understand that plans can change. You can cancel your booking free of charge up to 24 hours before the scheduled pick-up time.

Additional Information

• 8. Are there charges for changes or extra stops? There may be additional charges for changes to your booking or if you require extra stops during your transfer. We recommend contacting our customer service team to discuss your specific requirements and obtain a quote.

• 9. Is smoking allowed in the vehicle? No, smoking is strictly prohibited in all our vehicles, adhering to UK law.

• 10. How do I find my driver at the airport, port, or station? We will send you a “Journey Details” email containing clear pick-up instructions before your transfer. This email will specify the meeting location and any other relevant details.

• 11. What is the ‘Meet and Greet’ service? Our optional “Meet and Greet” service provides an extra layer of convenience. Your driver will park the vehicle and wait for you in the designated arrivals area (e.g., Arrivals Hall at an airport) holding a name board displaying the name you provided during booking. This personalized touch ensures a stress-free start to your journey.

• 12. Are there extra charges for flight delays? No, there are no extra charges for flight delays. As mentioned earlier, we monitor your flight and adjust pick-up times accordingly.

• 13. Is your company licensed and insured? Yes, SKYWAYS Cars is a fully licensed andinsured company. Your safety and peace of mind are paramount to us.

• 14. What if I don’t know the pick-up or drop-off postcode? No problem! Enter all the details you have available during booking. We will try to locate the postcode and send you a quote as soon as possible.

• 15. What happens if I haven’t received confirmation and my transfer is imminent? If you haven’t received confirmation and your transfer is approaching, there could be a few reasons, such as a typo in your email address. Please don’t hesitate to contact our office via online chat or call us on 01279 927092. Our team will handle your booking as quickly as possible.

• 16. Do you offer 24/7 service? Yes, we provide a 24-hour service to accommodate all arrival and departure times. Bookings are pre-booked, ensuring a driver is available whenever you need us.

• 17. Is smoking allowed in the car? No, smoking is strictly prohibited in all our vehicles in accordance with UK law.

We hope this comprehensive FAQ section has addressed your questions. If you have any further inquiries, please don’t hesitate to contact our friendly customer service team. They are always happy to help!